qqq99 Privacy Policy

qqq99 is an online gaming and sports betting platform operated for players in Bangladesh. The platform is accessible at https://qqq99.vip and is the data controller responsible for the personal information you provide when you register, deposit, play, and interact with our services. References in this Privacy Policy to "qqq99", "we", "us", or "our" refer to the qqq99 platform and its operating team.

This Privacy Policy applies to all personal data collected through the qqq99 website, mobile browser experience, customer support communications, and any other channel through which you interact with qqq99. By registering an account and using the qqq99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

qqq99 collects personal data in two primary ways: information you provide directly to us, and information collected automatically when you use the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, and gender as provided during registration or KYC verification.
• Contact data: mobile phone number, email address, and residential address (city and country as a minimum).
• Account credentials: username and encrypted password hash. We never store passwords in plain text.
• Financial data: payment method identifiers (e.g., the registered mobile number associated with your bKash or Nagad account, or partial card numbers for Visa/Mastercard transactions), transaction histories, and withdrawal account details.
• KYC verification documents: copies of government-issued identity documents (national ID card, passport) submitted for age and identity verification purposes.
• Support communications: records of any chat sessions, emails, or other communications you have with the qqq99 customer support team.

In addition to information you provide, we collect the following data automatically through your use of the platform:

• Technical data: IP address, browser type and version, device type, operating system, screen resolution, and time zone settings.
• Usage data: pages visited, features used, session duration, game history, betting history, and navigation paths through the platform.
• Cookie and session data: session identifiers, authentication tokens, and preference cookies that maintain your logged-in state and platform settings.

qqq99 uses the personal data we collect for the following purposes, each of which is necessary for the operation of the platform or fulfilment of a legal obligation:

• Account creation and management: to register your account, verify your identity, maintain your profile, and manage your account settings including responsible gaming limits.
• Payment processing: to process deposits via bKash, Nagad, Rocket, Upay, and card channels; to process withdrawals to your verified payment method; and to maintain accurate financial records for each transaction.
• KYC and age verification: to confirm that you meet the 21+ age requirement and to verify your identity in compliance with anti-money laundering (AML) obligations.
• Customer support: to respond to your queries, complaints, and requests through the live chat and email support channels, and to maintain records of support interactions for quality assurance.
• Fraud prevention and security: to monitor transactions and account activity for signs of fraudulent, abusive, or money-laundering behaviour; to protect the integrity of the platform and the security of all registered accounts.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling behaviour and to apply and manage the responsible gaming controls available to registered players.
• Platform improvement: to analyse usage patterns and technical performance data for the purpose of improving the qqq99 platform, resolving technical issues, and enhancing the overall player experience.

qqq99 does not use your personal data for unsolicited direct marketing without your explicit opt-in consent. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting customer support or adjusting your account notification settings.

qqq99 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing your account data, payment data, and transaction records is necessary for qqq99 to fulfil its obligations to you under the Terms & Conditions that govern your use of the platform.
• Legal obligation: processing KYC verification documents, maintaining AML transaction monitoring records, and retaining financial records for the legally required minimum period are obligations imposed on qqq99 by applicable law.
• Legitimate interests: monitoring platform activity for fraud, money laundering, and abuse; analysing platform performance and usage patterns for technical improvement; and maintaining the overall security of the platform and all player accounts.
• Consent: sending promotional communications, applying optional personalisation features, or processing any category of data not covered by the bases above. Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

qqq99 does not sell your personal data. We share personal data with third parties only where necessary for the operation of the platform, compliance with legal requirements, or protection of our legitimate interests. The categories of third parties with whom we may share your data are:

• Payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal. qqq99 does not transmit your full identity documents to payment providers.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and minimal technical data necessary to deliver their games via the platform. They do not receive your financial or identity data.
• KYC verification partners: where enhanced identity verification is required, qqq99 may use a third-party KYC service provider to verify your identity documents. These providers operate under strict confidentiality obligations and are prohibited from using your data for any purpose other than verification.
• Law enforcement and regulatory authorities: qqq99 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law or valid legal process. qqq99 will notify you of such disclosure where permitted by law.

All third-party service providers that receive personal data from qqq99 are contractually required to implement appropriate technical and organisational security measures to protect that data and to use it only for the purposes for which it was shared.

qqq99 handles payment data with particular care. Full payment account credentials — such as full bKash PINs, Nagad PINs, or complete card numbers — are never stored by qqq99. When you initiate a deposit via bKash or Nagad, the transaction is processed directly through the mobile financial service provider's own authentication flow; qqq99 receives a transaction confirmation reference only, not your PIN or full account details. For card-based transactions via Visa or Mastercard, payment processing is handled by a PCI-DSS compliant payment gateway; qqq99 stores only a partial card number (last four digits) and the card type for display in your transaction history.

Financial transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained by qqq99 for a minimum period of five years from the date of the transaction. This retention period is required to fulfil qqq99's financial record-keeping obligations and to support any audit, investigation, or dispute resolution process that may arise in relation to a transaction.

qqq99 uses cookies and similar session-management technologies to operate the platform correctly and to maintain your logged-in state between page views. The cookies used by qqq99 fall into the following categories:

• Strictly necessary cookies: session authentication tokens and security cookies that are essential for the platform to function. These cannot be disabled without logging you out of your account.
• Functional cookies: preference cookies that remember your platform settings, such as notification preferences and display preferences, to improve the consistency of your experience across sessions.
• Analytics cookies: anonymised or pseudonymised usage data cookies that help qqq99 understand how the platform is being used, identify technical issues, and prioritise improvements. These do not identify you personally.

qqq99 does not use invasive third-party advertising or tracking cookies. We do not deploy pixel trackers, fingerprinting scripts, or cross-site tracking technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent the platform from functioning correctly.

qqq99 retains your personal data for as long as your account remains active and for such additional period as is required to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations. Specifically: account and identity data is retained for the duration of your account plus a minimum of five years following account closure; financial records are retained for a minimum of five years from the date of each transaction; KYC verification documents are retained for the duration required by applicable AML regulations; and support communication records are retained for a minimum of two years from the date of the interaction.

When personal data is no longer required for any of the purposes described above and no legal obligation requires its continued retention, qqq99 will securely delete or anonymise it. In practice, this means that if you request deletion of your account and no legal hold applies, qqq99 will delete your personal identifiers and replace transaction records with anonymised aggregates within a reasonable timeframe following receipt of your request.

qqq99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the qqq99 platform; encryption of sensitive data fields at rest in our databases; two-factor authentication (2FA) options for registered player accounts; access controls that restrict internal access to personal data on a strict need-to-know basis; and regular security assessments of the platform and its underlying infrastructure.

While qqq99 takes all reasonable steps to protect your personal data, no system is completely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, qqq99 will notify affected players promptly and take all necessary remedial action. You can assist in protecting your own data by choosing a strong, unique password for your qqq99 account, enabling 2FA, and notifying support immediately if you suspect unauthorised access to your account.

As a registered player on qqq99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the qqq99 support team using the email address at the bottom of this page. We will respond to all valid requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that apply to qqq99.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you may object to the processing of your personal data where that processing is based on qqq99's legitimate interests, including profiling. qqq99 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

qqq99 will not charge a fee for responding to rights requests in ordinary circumstances. We may ask you to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised person. If you are not satisfied with qqq99's response to a rights request, you retain the right to pursue the matter through any applicable legal channel.

The qqq99 platform is strictly for adults aged 21 and above. qqq99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the personal data in question, and void any transactions or balances associated with that account. If you believe that a person under 21 has registered an account on qqq99, please notify our support team immediately at the contact address below.

qqq99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, qqq99 will notify registered players via the platform or by email to the address on file. The updated Privacy Policy will be published on this page with a revised Last Updated date.

Your continued use of the qqq99 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must stop using the platform and may request account closure by contacting customer support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the qqq99 support team. Our support team is available 24 hours a day, 7 days a week via the live chat feature on the platform. For written privacy enquiries, please use the email address below. The email address is displayed as plain text and is not a clickable link.

Email: [email protected] (plain text — not a link)